COVID-19: Update 5

WHAT DOES THE RECENT GYM CLOSURE IN HONG KONG MEAN FOR MEMBERS?

Dear Athletes,

The Pinnacle team have spent today (Saturday) enjoying some last in-person sessions with our valued members for a few weeks, and we’ve loved it.

Please note there will be a final update on Monday 30th March (afternoon) in order to solidify last important bits of information that members will need for the time being.

We have plenty of plans in place for the coming 2 week shutdown and essentially not much will change when it comes to working hard towards one’s goal(s) - at the end of the day they shouldn’t change just because the environment has (!), but here’s what we have so far to share with you…

Pinnacle Performance (Wan Chai) Members

• GDS will largely remain the same, but will be delivered online from Tuesday 31st March;

• Please sit tight for the next 2 days (Sunday 29th and Monday 30th) whilst we finalise the logistics, schedules and infrastructure behind the scenes in order to offer a full coaching and workout service to all members seamlessly from Tuesday 31st March;

• All members will receive these 2 weeks of online membership free of charge, added onto the end of one’s current minimum term period;

• Work closely with your Lead Coach as much as possible - Coaches will mostly remain on their normal shift patterns but will contact each of you in turn to ensure you know exactly what is expected of both us and yourself during this transition to online sessions. The team will be fully informed and up to speed from Monday afternoon and our booking systems for GDS will likewise be ready, so please bear with us!

• Wan Chai BLACK Tier members should work with their Lead Coach, effective immediately, to receive normal one-on-one sessions online from Monday 30th.

Pinnacle BLACK (Central) Members

• BLACK Tier members can communicate with their Lead Coach, effective immediately, to arrange normal one-on-one sessions online from from Monday 30th March;

• We ask Standard Members in Central to please follow suit from those at Wan Chai whereby we will resume group sessions online once schedules are confirmed on Monday 30th, so please stay abreast of updates from your Lead Coach throughout Monday!

• All members will receive these 2 weeks of online membership free of charge, added onto the end of one’s current minimum term period;

Other Updates

• Both facilities will be having a deep clean and de-fogging process performed this Sunday 29th March. This was arranged already, before the shutdown announcement, but we thought it prudent to advise you of this anyway - equipment and coaches will be fully sanitised ready to stay healthy and clean for normal operations!

• Online sessions will be delivered from Coaches’ respective facilities, with only 1 other Coach (maximum) in the same space, and no other personnel. This is to ensure we stay well within the requirements of the recently enforced city-wide regulations;

• Outdoor sessions, or any form of session that isn’t online, are not permitted to be performed by Coaches.

Once again, thank you all for your understanding and flexibility already through these uncertain times, we really do appreciate the hard work, empathy and loyalty you have all shown to Pinnacle, as we hope we have to you in return. Together we are spurred on by the challenge of navigating through this ambiguous period and we continue to ask for the same energy and passion we always get from our Pinnacle athletes, as well as maybe some extra feedback regarding the upcoming service provisions, which we hope you’d be happy to provide.

As always, if you have any urgent questions, please contact your Coach or Tom at any time, but kindly do allow us to take a breath internally and regroup over the coming days to put in place what I’m sure you will be grateful for!

Stay safe and we look forward to seeing you on those screens very soon!

From your appreciative Pinnacle team.